Everyone talks about innovation today - we live and breathe innovation!

HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies - from international corporations to hidden champions. Our software suite covers all aspects of innovation management, from idea management and partner scouting to trend and technology management. Our international team of over 160 employees implements customized solutions for our clients around the world.  

We are looking for reinforcement for our team at one of our European locations, preferably in the Cologne/Bonn area, or from home.

Web Application Support Specialist (f/m/d)

Our team is passionate about what we do. Join us and help shape the future of our customers!


Your responsibilities: 

  • Technical support for our customers during the installation of the HYPE platform
  • Configuration of authentication (SAML), interfaces, monitoring (Nagios), mail, IIS, Shibboleth, Keycloak and on-premise support (Windows, Linux), taking into account the individual needs of our customers
  • Advising our customers on IT setups for our products in complex projects
  • 1st and 2nd level support of our solution and operation of support systems, e.g. ticket systems
  • Planning and realisation of IT projects
  • System administration of the HYPE hosting environment (Google, Pulsant)
  • Testing and documentation of new IT functions of the company's own software

Your profile:

  • Completed vocational training in the IT sector, preferably as an IT specialist in system integration, or professional experience as a career changer in a similar environment
  • Profound knowledge of current Microsoft Windows operating systems, common Linux distributions and very good general IT knowledge, especially Internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, SSL, Zertifikate, WAF)
  • An open personality with a clear customer and solution focus and a hands-on mentality to maintain a partnership with our customers
  • Several years of experience with the operation of web applications, e.g. in the Google Cloud or other hosting service providers desirable


Shaping the future: Join us in supporting our clients, who are key players in the fast-paced global change towards digital transformation.

A good start: With intensive training from your team, you can quickly take on responsibility and work on engaging projects in a collaborative and team-oriented environment.

Work-life balance: Home office, special leave for special occasions, as well as a flexible working time model await you.

Continuous growth: Regular training and development opportunities - both professionally and personally – to help you grow. We are committed to nurturing your growth and will guide you towards exciting career advancements..

Team spirit: Team spirit is our number one priority - we live it every day through close and regular dialogue. As a team, we focus on providing the best possible advice to our customers with our HYPE SaaS solutions. 

Company culture: HYPE has an inclusive and family-like culture, with an open-door policy that values employee development based on their strengths.

Our industry: Our job is to help organizations excel at innovation and transform towards a better tomorrow – That’s about as exciting as it gets!

HYPE Perks

Flexible work hours and remote work days
Learn & grow - we'll invest in you
We love families – work-life balance is key to us

What's next after you apply?


Step 1 - Interview

If your background is a match for the role, we'll set up a phone or video interview with 1-2 people. We want to get to know the real you, so be yourself and ask questions! We're happy to give you insights into your future role and HYPE Innovation as a company.


Step 2 - Meet the team

If you continue through the process, you’ll meet with a selection of key colleagues, get to speak to them about their experiences of working with HYPE and experience our culture. We want to make sure you have a solid basis for your decision to join the HYPE Innovation family.

Get in touch!

Send your cover letter and resume to Please put the job title in the subject line and include your salary expectations and when you are available to start. 

Yasmin and Vanessa from our HR department are your first point of contact.

HYPE InnovationCertified-OKT23-OKT24-CMYK

Trierer Str. 70-72

53115 Bonn / Germany


As an equal opportunity employer, we do not discriminate in recruitment, selection, compensation, or any other employment-related activity with respect to a person's race, color, nationality, religious belief or affiliation, sex, age, ethnic or national origin, marital or family status, sexual orientation, gender identity or activity or current or past disability.

Yasmin Rudersdorf
Head of People & Culture