Project Leader Software Implementation

Who we are

HYPE supports idea and innovation managers with software and services to build and grow their innovation programs. Our software gives companies a tool to collect, manage, evaluate, and execute ideas while our expert consultants provide support along the way. Our clients are the boots on the ground and turn everything upside down in their companies. They're the ones that continuously challenge the status quo. And we have the honor to work with them.

We love working closely with our clients, and to do that, we've spread ourselves around the world. HYPE has offices and employees across the globe, with our European headquarters in Bonn, Germany. HYPE Innovation is looking for a motivated Working Student to support our Customer Success Management team in Bonn, Germany.

What you'll do

You will support the Customer Success Management team in their daily business tasks.
You will help to analyze and compile the data gained about the customer landscape.
You will learn to adapt and manipulate the HYPE software to better understand the issues our customers are facing.
You will participate in mitigation activities and targeted consulting and be trained in the necessary methods and skills.
You will help to monitor and moderate our customer community.
You will support the team in preparing presentations, sending summary reports etc.

Your profile

You study Business Administration, Economics, Computer Science or a similar field of study.
You are comfortable working autonomously but are also a team player.
You have a customer success mindset.
You have analytical and problem-solving skills while paying attention to details.
You have excellent verbal and written communication skills in English and German - skills in French would be a plus.
You are reliable and enjoy working in an international team.
You enjoy traveling and interacting with clients onsite.

What we offer

A highly dynamic and international environment
A possibility to take responsibility fast
Short decision cycles
Working in a modern and communicative company, where we take time to get to know you
An attractive salary as well as other perks like soft-drinks, cereals, fruits etc. on the house

Your benefits

Flexible work hours and work-from home days

Open door policy - your colleagues will help you at any time

We love families - work-life balance is key to us

No dress code - come as you are

Health and fitness stipend

Breakfast, fruit, cereal and drinks on the house

What's next after you apply?

Step 1 - Interview

If your background is a match for the role, we'll set up an interview in the HYPE offices. If you live far away, we will arrange a phone or video interview with 1-2 people. Besides a colleague from HR we will also have a colleague from the team present. We want to get to know the real you, so be yourself and ask questions! We're happy to give you insights into your future role and HYPE as a company. The interview usually lasts around 60-90 minutes.

Step 2 - Meet the team

If you continue through the process, you'll come on-site for a day to feel things out. You'll breathe HYPE air, explore the office, meet your co-workers, and see how we work together. We want to make sure you have a solid basis for your decision to join the HYPE family.

Working Student Customer Success Management (m/w/d)