Blog Articles
Asking direct questions of customers only engages the conscious and rational part of the mind. For novel insights you need to find the cues, metaphors, and moments.
Blog Articles
Customer Co-Creation describes a change of pattern in design: isntead of designing for customers, today we design with customers. We are moving from a user-centered design process to that of participatory experiences.
Blog Articles
The blue ocean strategy is about challenging the industry focus. CitizenM Hotels used co-creation and open innovation to discover a blue ocean strategy.
Blog Articles
Of all the innovation insights available, the jobs-to-be-done is the most plentiful. The challenge is to discover those insights.
Blog Articles
Developing a Customer Instinct can give you a huge advantage for innovation. Take this four step approach to build your customer instinct.