Everyone talks about innovation today - we live and breathe innovation!

HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies - from international corporations to hidden champions. Our software suite covers all aspects of innovation management, from idea management and partner scouting to trend and technology management. Our international team of over 160 employees implements customized solutions for our clients around the world. We are looking to strengthen our team at one of our locations in Bonn, Cologne, Frankfurt, Braunschweig, Helsinki, Boston, Manchester, Montreal and Lyon or from home as

Account Manager SaaS (m/f/d)

Our team is passionate about what we do. Join us and help shape the future of our customers!


Your responsibilities:

  • Managing an exciting portfolio of well-known clients
  • Building and maintaining sustainable and personalised customer relationships
  • The customer's success comes first - use everything HYPE has to offer, from software and consulting to our events
  • Organising customer meetings to intensify the relationship, online and on site
  • Selling renewals and contract management
  • Reporting on the commercial development of your customer portfolio
  • Identifying upselling and cross-selling opportunities
  • Attending conferences and trade fairs

Your profile:

  • Completed studies in the field of business administration, economics or commercial/technical training with appropriate further training or similar career path
  • Several years of international professional experience in customer success management / account management, ideally in the B2B & SaaS sector
  • An open personality with a clear customer and solution orientation
  • Proven practical experience with CRM software (e.g. HubSpot, MS Dynamics) as well as MS Excel, Word, and PowerPoint
  • Proficient in both written and spoken English; additional language skills are a plus
  • Willingness to travel (up to 25%)


Shaping the future: Join us in supporting our clients, who are key players in the fast-paced global change towards digital transformation.

A good start: With intensive training from your team, you can quickly take on responsibility and work on engaging projects in a collaborative and team-oriented environment.

Work-life balance: Home office, special leave for special occasions, as well as a flexible working time model await you.

Continuous growth: Regular training and development opportunities - both professionally and personally – to help you grow. We are committed to nurturing your growth and will guide you towards exciting career advancements..

Team spirit: Your team is closely connected across different countries on two continents. We have made it a priority to meet regularly throughout the year.

Company culture: HYPE has an inclusive and family-like culture, with an open-door policy that values employee development based on their strengths.

Our industry: Our job is to help organizations excel at innovation and transform towards a better tomorrow – That’s about as exciting as it gets!

HYPE Perks

Flexible work hours and remote work days
Learn & grow - we'll invest in you
We love families – work-life balance is key to us

What's next after you apply?


Step 1 - Interview

If your background is a match for the role, we'll set up a phone or video interview with 1-2 people. We want to get to know the real you, so be yourself and ask questions! We're happy to give you insights into your future role and HYPE Innovation as a company.


Step 2 - Meet the team

If you continue through the process, you’ll meet with a selection of key colleagues, get to speak to them about their experiences of working with HYPE and experience our culture. We want to make sure you have a solid basis for your decision to join the HYPE Innovation family.

Get in touch!

Send your cover letter and resume to jobs@hypeinnovation.com. Please put the job title in the subject line and include your salary expectations and when you are available to start. 

Yasmin and Vanessa from our HR department are your first point of contact.

HYPE InnovationCertified-OKT23-OKT24-CMYK

Trierer Str. 70-72

53115 Bonn / Germany



As an equal opportunity employer, we do not discriminate in recruitment, selection, compensation, or any other employment-related activity with respect to a person's race, color, nationality, religious belief or affiliation, sex, age, ethnic or national origin, marital or family status, sexual orientation, gender identity or activity or current or past disability.

Yasmin Rudersdorf
Head of People & Culture