At HYPE, we produce software to help idea and innovation managers collect and manage ideas, vet them, and turn them into concepts with business cases to get them ready for prototyping and implementation. However, innovation management today is still not easy, despite what some people may want you to believe.
Plugging in a piece of software just won’t cut it. That's why we have a strong consulting team with several years of practical innovation project experience, among them former innovation managers. We take our clients by the hand and help them reach their individual goals, whether it is increasing revenue, saving costs, improving processes, or the digital transformation of their company.
Some people say that Germans can be blunt on the brink of being rude. While we have grown well beyond our German roots and would certainly reject any impoliteness, we do value direct and clear communication. It helps prevent confusion, saves time, and it makes our relations – whether internal or external – authentic and credible. If we say “yes,” we mean it, and “no” is “no.” And if we say “you can do it, but it’s not a smart idea” – well, you might want to reconsider it.
We consider ourselves "helpers," not "sellers." That’s why prospects get to speak to one of our consultants first when they reach out to us. Here they find somebody who understands their business challenge and can help them pinpoint key requirements.
We then transfer this knowledge to the demo and sales team. In that way, the following software demos and sales communication are always adjusted to the individual need of each client to ensure we don’t waste their time. When we agree to start a joint project, our project managers, customer success team and consulting team work together to reach the client’s business goal.
We believe in teamwork. But teamwork doesn't stop at the individual teams or departments. Collaboration across disciplines is common and desired. It helps to step out of our box and get a fresh perspective on the challenges we face. In our client projects, for example, our project managers work closely with the sales and solution consulting team, as well as our consultants and marketers, to quickly find solutions, information, new features and services, and connections to other clients – whatever is required to serve the client’s needs.
Ever since our founding in 2001, we have been proud to uphold five fundamental values which drive the way we work: integrity, accountability, fairness, diversity, and customer intimacy.
At HYPE, our colleagues are people we not only work with but people we enjoy spending time with. It's really like a family. We call the people we do business with “clients,” not “customers.” Why? Because we don’t just drop software over the fence. We strive for intimate client relationships for the long run. Business should always be about people. And thus, our business is about making them successful; not about selling stuff to them.